When does my order ship?

All orders require 2-5 business days of processing time prior to shipping. If the order is processed before 12:00 pm PST, normally cleared orders* will be shipped out the next day.  If you choice free shipping will take from 10 to 14 days for you to receive your page.  Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).

Duplicators that need to be assembled and tested, please allow an additional 2-3 days lead-time for ALL shipping methods.

*A cleared order is defined as an order that is available, without questions, for shipping.

What are the shipping methods?

ACS HOME DECOR ships via UPS Ground, 3 Day Select, 2nd Day Air, Overnight and USPS. ACS HOME DECOR reserves the right to use FedEx, USPS, and/or other shipping methods at our discretion.

Only 2nd Day Air shipping is available for orders being shipping to Puerto Rico, Hawaii, and Alaska.

How much does shipping cost?

Shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, place all the desired item(s) in your cart and then proceed to checkout. Once you are on the Shipping and Billing page, under Shipping Options, you can select the desired shipping option and the associated estimated cost.

How long does it shipping take?

ACS HOME DECOR processes and ships out packages Monday-Friday; we are not open to process or deliver any packages during the weekend.

(Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time.)

ACS HOME DECOR is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing the orders online.

What happens if my package is lost or damaged?

If you receive a damaged package, contact us at 1-702-431-7020. There is only a three day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. Orders shipped via USPS will require 3-5 business days to process. You have a choice to either receive a refund or a replacement for the package. Lost packages will require 8-10 business days for processing.

What happens if my shipment is missing items?

If the package appears to have been tampered with or is simply missing items, please contact us at 1-702-431-7020 or 1-702-818-4447.

How do I track my package?

A tracking number will be provided via email once an order has been shipped out.

Alternatively, you can also track your USPS OR UPS packages by going to UPS.com/USPS.COM

Can I modify my order during shipment?

Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out.

If you no longer want your order, you can refuse the package upon delivery. Simply tell the shipping carrier to return to sender and it will be shipped back to our warehouse. For further details on refunds, please visit OUR RETURN POLICY WEB PAGE.

Does ACS HOME DECOR offer will call?

Unfortunately we do not offer will call at this time. All online orders must be shipped out using any one of the shipping methods offered.